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Terms and conditions

TERMS & CONDITIONS

Sanctuary Villas Bali is an authorized villa rental company with the administrative office based in British Columbia, Canada (the company license number is 146478), and a client service office located in Bali.  Sanctuary Villas Bali offers short-term rental on behalf of villa owners or their legal representatives. Villa rental bookings can be made through email, phone call or online chat which is available on the Sanctuary Villas Bali Website.

1. Villa Rates
All rates are quoted nightly and in US Dollars.
2. Seasonal Rate
Most villas are categorized into three (3) seasons a year
• Low Season
• High Season
• Peak Season
The season dates are indicated in each villa rental price on the Sanctuary Villas Bali website.
3. Rental Payment
To secure your booking, a deposit of 50 % of the rental amount must be received within five (5) working days after the confirmation of reservation has been given. The invoice of balance payment will be sent 60 days prior to arrival.
For last minute bookings (60 days before prior to arrival date) full payment is required.
4. Advance Deposit
A deposit of 50 % of the rental amount must received by SVB within five (5) working days after confirmation of reservation has been given. Full payment is required within five (5) days if the booking is made less than 45 days prior to arrival (or 60 days for Christmas/New Year bookings); if less than 5 days remain before the booking commences, the monies are due immediately.
5. Changes of Reservation
US$ 100.00 administration charge will be levied to any change/s of a villa reservation which has been confirmed, and for which a deposit has already been paid.
6. Payment Method
Payment for Villa Rentals must be made in US$ Dollars.  Payment can be made by:
Telex/Wire Transfer: all charges incurred for telex/wire transfer transactions will be borne by the hirer.  The copy of the Bank Wire Transfer payment document should be sent by email to accounting@sanctuarybali.com
7. Cancellation Policy
Deposit and balance payments are non-refundable unless specified in villa specific rental conditions. Booking amendments or refunds on your booking are subject to administrative fees of USD 150 to USD 200.
8. Liability
• Whilst our team makes every effort to ensure that brochure descriptions are accurate and that properties meet required standards, Owners and Sanctuary Villas Bali cannot accept responsibility for any alterations made to the property or its amenities, which are beyond its control. Nor can it accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use or condition of the property and its appearance, plumbing, gas, electrical or otherwise, exceptional weather conditions or owner negligence. Further, no responsibility is accepted for the personal belongings, car, and its contents of the hirer or any member of the party during their stay.
• Sanctuary Villas Bali reserves the right to substitute comparable or better accommodation should the villa reserved be sold or rented for long periods, out od order, under renovation or overlapping booking.  If the comparable or better accommodation is not available, the guest will receive full refund from the payment that has been made for the original villa.
• Guests and the party are fully responsible for taking all necessary precautions before using villa facilities, appliances or equipment they are not familiar with. The owner and his representatives accept no responsibility to guests for any injury of whatever sort as a result of use of such facilities. It is the guests’ responsibility to take all necessary precautions to avoid any accident involving themselves or their party.
• Guests must respect the rules and regulations applicable to the villa in which the accommodation is located:  guests must not be the source of excessive noise or other disruption, which might disturb neighbors. The villa owner reserves the right to enter the premises at any time to ensure essential maintenance and security.
9. Important Note
The terms and conditions of the villa rental may vary between each villa management/owners of the villa. The final terms and conditions will be stated with each booking confirmation.
10. Your Villa Rental Condition
• Normal check in time is at 3 pm and check out time is at 12 pm (noon)
  • The maximum number of people cannot exceed the maximum occupancy at the villa, unless there is written confirmation from Sanctuary Villas Bali (after receiving the permission from villa owner). The villa owner has the right to refuse rentals to anyone at their complete discretion.